Support

We’re dedicated to our clients getting the most out of their investment, so we provide two levels of Business Intelligence support. This involves a first line support hot line and a second line for ad hoc services. These two lines give you access to immediate resolutions to time critical issues and long-term support (e.g. data analytics support and mentoring) to keep everything running smoothly in the future.

We can also tailor a support agreement and package to your needs, providing you with the right level of support when you need it most.

First Line Support

• Provided via our business hour help desk or via our support email.
• First line of Business Intelligence support when something goes wrong.
• System issue diagnostics.

Second Line Ad Hoc Support

• Mentoring of best practice application development methods.
• Mentoring of best practice systems infrastructure.
• Troubleshooting support on Apps.
• Adhoc App development.
• Health check / optimisation of Apps.
• Health check / optimisation of Systems Architecture.
• Performing upgrades and migrations including patch fixes.
• General consultancy and advice.