We’re dedicated to our clients getting the most out of their investment, so we provide two levels of Business Intelligence support. This involves a first line support hot line and a second line for ad hoc services. These two lines give you access to immediate resolutions to time critical issues and long-term support (e.g. data analytics support and mentoring) to keep everything running smoothly in the future.
We can also tailor a support agreement and package to your needs, providing you with the right level of support when you need it most.
First Line Support
- Provided via our business hour help desk or via our support email.
- First line of Business Intelligence support when something goes wrong.
- System issue diagnostics.
Second Line Ad Hoc Support
- Mentoring of best practice application development methods.
- Mentoring of best practice systems infrastructure.
- Troubleshooting support on Apps.
- Adhoc App development.
- Health check / optimisation of Apps.
- Health check / optimisation of Systems Architecture.
- Performing upgrades and migrations including patch fixes.
- General consultancy and advice.