We’re dedicated to our clients getting the most out of their investment, so we provide two levels of Business Intelligence support. This involves a first line support hot line and a second line for ad hoc services. These two lines give you access to immediate resolutions to time critical issues and long-term support (e.g. data analytics support and mentoring) to keep everything running smoothly in the future.

We can also tailor a support agreement and package to your needs, providing you with the right level of support when you need it most.

First Line Support

  • Provided via our business hour help desk or via our support email.
  • First line of Business Intelligence support when something goes wrong.
  • System issue diagnostics.

Second Line Ad Hoc Support

  • Mentoring of best practice application development methods.
  • Mentoring of best practice systems infrastructure.
  • Troubleshooting support on Apps.
  • Adhoc App development.
  • Health check / optimisation of Apps.
  • Health check / optimisation of Systems Architecture.
  • Performing upgrades and migrations including patch fixes.
  • General consultancy and advice.
Whether you’re after data analytics support to improve your systems or need an immediate fix to a system issue, Prima can help. Get in touch with our friendly Business Intelligence support team today.