Department of Health and Human Services (Victoria)

The Challenge

The Performance Regulatory Reporting branch at DHHS is responsible for delivering periodic reporting on key KPIs across all services within the departmental divisions. The team needs to report statistics and performance against target across a range of services to operational staff and to Ministers within Government.

The branch is also involved in managing Incidents that occur within their direct care and the care of Agencies who provide services on the departments behalf. Previous reporting was manually created using a myriad of cumbersome resources and processes including PDF documents and spreadsheets.

The Solution

Prima worked with PRR branch to develop a suite of reports using QlikView to provide end users with structured reports designed to analyse and search for key incidents and to help identify problem areas. The reports also match actual performance against targets to give divisional directors insight into their divisions performance.

A key component of the solution was to be able to search quickly for information and be presented with a comprehensive array of analysis for interpretation and presentation to government stakeholders.

The Outcome

DHHS now have a robust reporting solution that is scalable to the requirements of the department and is used daily to analyse and identify problems and incident patterns as well as the ability to provide timely reporting to all levels of management.

About DHHS:

On 1 January 2015, the Victorian Government established the Department of Health & Human Services, bringing together the former Department of Health, Department of Human Services and Sport and Recreation Victoria.

The department has been established to develop and deliver policies, programs and services that support and enhance the wellbeing of all Victorians.

The department supports Victorians in need to build better lives and achieve their potential.

We take a whole-of-government and whole-of-community approach, working with our community services sector partners to provide housing and community services for individuals and families to help them get their lives back on track.

We develop and coordinate whole-of-government policies to remove barriers and improve the lives of Victorian women, young people and people living with a disability so they can fully participate in and contribute to their community and the economy.

Services Include

  • Supporting Victorians living with disabilities
  • Protecting vulnerable children
  • Assisting young people entering or leaving the youth justice system
  • Recovery from emergencies
  • Providing more and better public and social housing
  • Improving the range of affordable housing options
  • Reducing homelessness
  • Working to improve the quality of life for all Victorian women
  • Coordinating Victorian whole-of-government policies for women
  • Driving a whole-of-government agenda in relation to Victorians aged 12 to 25
  • Delivering programs and initiatives that support the social, civic and economic participation of young people

Copyright 2015 by Prima Consulting